FAQs

No, but we recommend that you register for an account in order to add your most desirable items to your wishlist and also stay up to date about exclusives, sales, events and much more.

Simply follow the ‘Forgot your password’ link on our Sign In page and enter your email address. You will then receive an email to reset your password.

Click on ‘size guide’ on your desired item.

This is your choice, you can select from the options on the top left. If your local currency is unavailable, your order will be charged in USD.

Of course. We keep all your personal data private and confidential. For further details, please see the ESK Privacy Policy.

100%. SERRA KIRDAR'S is curated from the best luxury goods around the globe and we guarantee that all our items are authentic.

You can find info in our Return & Refunds Policy.

This varies depending on destination, weight and size of your items, the cost will appear at checkout.

We offer same day/next day delivery in certain districts within central London from our brands based in central London. Please contact us at customerservice@evolutionsk.com for this special request.

Once your order is confirmed, it will be dispatched within 2 business days. Delivery takes 2-7 business days, depending on your location. If you ordered items from multiple brands, your items will arrive separately and you will be given separate delivery notifications.

Taxes and duties will only be applicable if necessary. The price you pay to ESK will exclude all relevant import duties and sales taxes. As the recipient, you will need to pay these directly to your carrier to release your order from customs upon arrival.

Simply email customerservice@evolutionsk.com and we’ll look into this for you. Please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear or accident, will not be considered faulty.